IVR platfoarms
Redirection: we can provide you with a Premium Rate number and divert all calls to it to a telephone number of your choice. Call charges may apply depending on the PRS number used and the terminating telephone number.
This basic redirection service is useful where you have an existing call centre or helpdesk and simply want to have your customers call you on a Premium Rate number.
Interactive Voice Response: SMSone can develop an IVR response tailored to your requirements. The caller can be greeted by a simple informative message or series of menus and prompts. Basic IVR services are most commonly used for recorded information lines and telephone voting services.
Data Collection: in addition to basic IVR features we can capture information recorded by your callers, such as name and address or an answer to a competition question. Recordings are almost immediately forwarded to an email address of your choice where you can listen to your messages at your convenience